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Business Consultancy
Technical Consultancy
Training
Support & Maintenance
SERVICES

Systems Consultancy

Our business consultants have both excellent product and business skills and provide core consultancy relating to the set up, configuration and customisation of the software to meet your specific business requirements.

Typically they will consist of the following:

  • Business requirements analysis
  • Mapping of requirements to the product functionality
  • Project management
  • System design and build
  • Reporting writing
  • System testing
  • Data transfer from existing system
  • End user training
  • Troubleshooting and handholding
  • Recurring visits for site audits
 
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Technical Consultancy:
Technical consultancy services normally include the following:

  • Hardware selection and sourcing
  • Operating systems installation and configuration
  • Database installation and configuration
  • System upgrades
  • Client specific Interface design and testing
Training

We recognise that training, both formal and informal is one of the most important parts of any implementation, as the necessary knowledge and skills gained will determine the success and future benefits derived from the system.

We offer standard training courses both on-site and off-site relating to a specific product or module. In addition we also offer customised user training where we tailor the course and course notes to reflect your specific system set up. This has proved very successful in the past with our existing clients.

Click here to view all of our training courses.

Click here for further information regarding training courses, availability and prices.

Support and Maintenance

Support and maintenance is provided so that you can call us when you have a problem ranging from a small 'how do I do this' right through to complex system errors. Our support service entitles you to telephone support and future product upgrades.

Our Support services include the following:
  • Standard support
  • Personalized support
  • WebEx Support
  • On Demand Services
  • Incident logging & reporting
  • No call centre

In addition, clients can select from a number of options including:
  • Critical period cover
  • Data backup
  • Data recovery

 
 
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